What our Customers say...


After a fire damaged my house the insurance adjuster asked who I'd like to do the cleanup. Having dealt with SERVPRO on a water damage claim at a restaurant downtown, I asked for them. Mary and Fanny were very fast and thorough with the total cleaning of my house. Mary was on top of the job and had excellent communication skills when any issues came up. Drew and his structural crew really hit it out of the park. The job came in under budget and they even finished weeks earlier than the allotted time. Dan did a great job managing the labor and supply chain. There were no issues at all with subcontractors or materials. I would strongly recommend SERVPRO of Leavenworth and NW Wyandotte County to anyone needing fire and water restoration services. 

Jake and the entire team were incredible! They were friendly, knowledgeable, and professional. We highly recommend them.

We had water damage come in and as most insurance companies are a nightmare to work with they sent us Jake he called immediately after receiving the information for our house set up an appointment and was there by the next day!
He was so professional and answered all of our questions with patience and honesty he helped us with the entire process! He kept us updated on arrival times and took time every time he was there to ensure that all my additional questions and concerns were answered. We were so grateful to him for all his help and wish we could of used him for the rebuild process! Definitely recommend Jake for all your services!

Our experience with Jake from SERVPRO was above the call of duty. He kept us informed about the procedures was professional and personable at each visit to our home. Thank you so much to everyone: Jacob, Jake, and Jason. You are awesome, will recommend SERVPRO to everyone, neighbors, and family members.

Late at night we noticed there was water coming in our basement. It flooded my parents’ room my sisters bedroom the hallway the living room bathroom and part of the storage room. The carpets were absolutely soaked and water was standing in the bathroom. I called SERVPRO of Leavenworth and NW Wyandotte Co and Jake showed up at 10:30 at night and then wet vacuumed all the water and set up dehumidifiers. These guys came back the next day and took out the carpet, and every day or every other day after that until it was all completely dry. They did an absolutely excellent job! I highly recommend them.

We had the best team to repair water damage and cleanup. They were very professional and on time too. Thank you Jake, Brian, Dom, and Jacob. Outstanding job. Thank you for helping us out!

When SERVPRO did my duct cleaning they were friendly, polite, did a good job, and cleaned up after themselves.

The seven employees involved in my recent disaster were all extremely conscientious, courteous, compassionate, efficient, friendly, caring, and most professional. Thanks to Matt, Jacob, Brian, Emma, Terry, Jake, and Dom - always the BEST. You are to be commended on a job well done.

Want to give a shout out to SERVPRO for their quick response and great work. They are very professional with awesome communication. I was updated every step of the way during this great flood of 2022. Thank you to Brian Wiebush for your help with our basement. 10/10 would recommend if your basement decides to become an indoor swimming pool.

We had a pretty good sewage backup in our basement. Matt, Jake and all crews did an amazing job cleaning and tearing out flooring, carpet and some drywall, and then hauled it all away. It was a stressful event in the middle of harvest, but they’ve done all they can to make it easier. The best part is knowing my house is disinfected and the mess is gone. We highly recommend them. Thank you all so much.

I'd like to give a BIG THANK you to SERVPRO of Leavenworth and NW Wyandotte Co. We had a sprinkler head burst and we called them as quickly as we could. Drew the manager came very quickly got his crew here as fast as he could and started taking care of us and setting up a care plan. They really saved us, their team Drew, Jacob, Emma, and Jake are the best crew ever. They really took a lot of stress off my maintenance team and myself. They took care of the paperwork, insurance, and were very prompt with everything. The crew was very helpful with the residences concerns and well being. These guys did an AMAZING JOB and they really cleaned the place up. They do a daily report to keep you informed and let us know what the care plans were daily. This was the BEST CREW EVER!

I love SERVPRO. They are the greatest!

Great service and communication. SERVPRO is very knowledgeable about their trade and we would definitely use them again.

Thank you so very much SERVPRO for your swift attention to our situation! We truly appreciate it.

Sewage backup was awful, but SERVPRO's quick response, clear communication, and great work was so wonderful. They explained what they were doing and why then took care of the mess quickly. Easy to close out w/ the insurance company too. Really appreciate all aspects of the company.

A huge tree recently fell on my 86 year old father’s house damaging it so badly he cannot live there for six to nine months. The damage was extensive with tree limbs, water and insulation coming through the roof . The professional approach, courtesy, consideration and work ethic of Jake Mitchell and his crew was more than impressive. Their respectfulness and responsiveness to my father in a desperate time will never be forgotten. Without our request, they voluntarily went “above and beyond” to make special arrangements for the removal and storage of family heirlooms , and special items they could have more easily thrown in the storage bins. Their cleanup was quick and efficient and made a disaster area ready for repair in a short period of time. Jake was more than helpful in connecting us with people we needed on other phases of resolving the dilemma. As a Superintendent of Schools for 18 years in Missouri, I had the misfortune of dealing with water damage , wind damage and transitioning in and out of many buildings. I wish I had this organization to have orchestrated the process as they far exceeded the work of other vendors that I contracted for similar work. I recommend SERVPRO unequivocally with appreciation and gratitude for their efforts. 

Good detail clean!

They provided great service and were easy to work with.

I want to thank three special ladies that helped with our home when we needed to have a complete remodel done due to water damage. Mary, Fanny and Emma were amazing! Mary and Fanny packed up our entire house and labeled everything so that during unpacking I was able to find things very easily. Emma came from the beginning and was so nice and calming when I was upset we had so much damage. She helped with move out and moving back in. All three ladies endured my 7 year old's endless questions and constant chattering as they worked. These three made me feel like we have been friends for years and they were there to help me out. I will be forever grateful for their hard work, kind hearts, friendly personalities. Thank you ladies!

We had a fire and SERVPRO was awesome! The technicians were amazing. Dakota, Matt, Jake, Emma, Terry, and Mary were awesome.

I'm a realtor and one of my unoccupied listings had a plumbing break and the water leak did extensive damage to the property. Drew and his team were onsite within 6 hours to begin the clean up process. The team stayed on time and on budget to get the job done. Drew stayed in communication with me all along the way so I never had any concerns about what progress was being made. I can't say enough great things about this company! I hope I never have another incident like this again, but if I do, I know who to call to get the job done right! Thank you, Drew and team!

We worked with Jake and he gave us step by step updates on what was going on. We had full confidence in the matter. Thanks to SERVPRO and Jake for being there during our issue.

I've used SERVPRO of Leavenworth and NW Wyandotte County for two different insurance claims. They had spectacular service and responsiveness in both cases. SERVPRO worked with the buyer of my property to coordinate upgrades and kitchen improvements while they performed the restoration. They also worked seamlessly with my insurance company. Drew Gregory was their point man and he was timely and professional in all instances. I highly recommend SERVPRO when the unthinkable strikes your property and you need a timely, professional, and quality response.

I had my vents cleaned by Terry and Emma and they did a great job! My air smells so much fresher. Would definitely recommend!

Our neighbor had a fire and we suffered smoke damage. Fanny, and Emma were great and Mary was just the very best! Great work ethic, very thorough, and super friendly. They really did a pro job and also did a great job of explaining what was going on as they went through things.

SERVPRO of Leavenworth and NW Wyandotte County were absolutely sanity savers for me. I didn’t even know where to start, but they swooped in and my basement is saved. They were amazing!

I want to give a shout out to our friend Dan Thorman who owns SERVPRO of Leavenworth and NW Wyandotte County. I called him yesterday when my next door neighbor Alexis had water in her basement and didn’t know where to turn. Dan is up to his eyeballs in alligators with so many calls for COVID-19 mitigation, but he sent his crew over to help her. Without fail, Dan and his company come through. Call him if you ever need fire, water, or mold clean up services for your home or business. He’s THE MAN! Thanks, Dan!

Great response and professional help with some water damage in my home. Thank you so much! 10/10 would hire again!!

I was extremely pleased from the first time I contacted SERVPRO of Leavenworth and NW Wyandotte County. They were very responsive and punctual. They were large enough to handle our needs but small enough to know and care about our needs. The crew Taz and Brad, led by crew chief Jake went above and beyond my expectations. These young men are to be commended and I would highly recommend them to anyone needing their services. I have used SERVPRO before and have always been satisfied with their professionalism.

I want to thank all the guys who came out to clean up my flooded basement. Eric ran a great crew. Terry and Dakota did an amazing job and they were super friendly and willing to help with moving things that needed thrown out. I highly recommend SERVPRO of Leavenworth and NW Wyandotte County if there should even be a need for their services. Thanks again guys.

I just want to thank the SERVPRO team of Jake, Taz, Eric, Brad, and Drew. Late yesterday I got home from work and found that I had a major water line break in my house. SERVPRO arrived at my home shortly after I notified them late yesterday. They were back early this morning and worked all day long removing bags and bags of debris from my home. This team is doing an amazing job of cleaning up and drying out my home. They will continue to be here until the job is complete. They have been nothing but kind, caring, trustworthy, and have taken great care in respecting my home along with my belongings. Jake has informed me throughout the day of damage that is found and how repairs will be made. I couldn’t ask for a better team to help me out in such a time of need. This company is amazing! I highly recommend SERVPRO.

I would like to give a shout out to Taz he did an amazing job. SERVPRO was here within 30 minutes of calling to check everything out and were back the next morning bright and early to rip out my kitchen that had flooded. Taz made sure to come back in each day to check on the dryers they had to set up and answer any questions we might of had. He made the process as fast and smooth as possible!

I had a flood during a pandemic! Without Jake’s consideration and expertise, I would have lost it. Thanks Jake!

We had water damage in our finished basement and our insurance company coordinated SERVPRO to come and evaluate the situation.
Jake Mitchell, senior crew chief, was who was scheduled for the review. His communication skills were outstanding (confirming appointments and making phone contact before each scheduled visit.)
He was extremely helpful to us by explaining in detail each step he did during the evaluation process and during the room dehumidifier process.
Jake was professional, personable and we are grateful to him for his assistance in helping us take the important first steps to getting our home back to normal.

As an insurance agent, SERVPRO of Leavenworth & NW Wyandotte County is my go to company for whenever my clients have a claim. I simply refer them to Paul Goode & I know it's in great hands. We actually refer to Paul & his team as "The Three C's", Competitive, Competent & Courteous.

Mary and Fanny did a fantastic job cleaning up our loft apartment today. Punctual, polite, thorough and friendly. No complaints and gave me a complete review of what they accomplished!

SERVPRO was wonderful all the way through, helping us with clean up and fire restoration process. We were lucky enough to have Fanny and Mary as the main clean-up crew, and they were outstanding. They are hard working, honest, diligent. I would highly recommend this team!

Paul, Drew, and the crew at SERVPRO of Leavenworth and NW Wyandotte County went above and beyond to help when the lobby of my downtown business flooded. They were my first call and were there mitigating the loss within minutes. Had it not been for them the flooding and damage would have been so much worse. I would highly recommend them on any project. They are my go-to for anything whether it’s personal or professional. They are efficient, knowledgeable, professional, timely, and right in the price every time.

The team from SERVPRO did an excellent job of removing the mold build up. I was happy with everything they did.

SERVPRO of Leavenworth & NW Wyandotte County was of great assistance when I had to have the ceiling and insulation of my townhouse torn out and replaced due to moisture damage. Before work began Paul and Pauly moved some furniture to the garage and covered the remaining. After the contractors left (as "left a big mess") Paul, Mary and Fanny spent most of one day cleaning my place top to bottom. They removed all traces of drywall dust and paint overspray. Then returned the furniture to its place. If you ever find yourself in similar circumstances, give SERVPRO of Leavenworth & NW Wyandotte County a call.

WOW!! Thank you Terry & Emma for the amazing job y'all did today cleaning our air ducts! I was beyond impressed with your attention to detail and thoroughness! At one point, Emma was cleaning every single row on all the vent covers. I was shocked and thrilled! Terry had outstanding customer service skills. Eric Rice did a great job giving us a detailed quote. Paul Goode did a super job quickly responding to my call and giving us a great price! All in all, I am beyond happy to give a SERVPRO 5 stars for a job well done! Thank you guys!!!

Jake and his crew did a Great! job. Due to allergies I could not be around and had to depend on family members to do the communicating, and he communicated with them well. The work they did was thorough and the area was neatly cleaned up. I was comfortable leaving them to do their job while I stayed away from the area and even the house while they did their work. They explained what they were doing and were extremely accommodating even contacting my family with updates. Jake is a personable young man.

Thank heaven I have Dan and SERVPRO helping put my house back together.

Paul from SERVPRO was super helpful! He came out to my house in the RAIN to patch up a leak on our roof and came out the same day I called him. Highly recommend!

We had a small kitchen fire and could not get the smoke smell out of the house without professional help. Paul with SERVPRO came in and hooked up a little machine that took away all of the smoke smell.

Recently used Paul Goode and his technicians to clean up extensive water damage in our home. Their response was within a couple of hours. They were efficient, knowledgeable as to cleanup and drying out procedures, and most courteous. Have had no subsequent problems from mold, mildew, odors etc. Super job! Give them a call.

We had a major fire that started in our garage. Serve Pro was out the next day and walked us through everything and answered all our questions over the next months. Our entire house had to be gutted due to water damage and smoke. Dan, Jay , Drew and numerous guys and girls Mary, Shawna, Fanny and Jennifer treated us and our things like family. We appreciated the care they took when handling and storing our belongings. From pack up to pack back they did an excellent job. They took some family heirlooms that day that were in danger of water damage and fix them right up. We couldn’t have asked for a better company and will always rely on SERVPRO for any needs that might come about.

SERVPRO always does an amazing job and makes it look "Like it never even happened." Thank you for being so timely and professional. Our family knows we can count on you.

We used SERVPRO to remediate a water issue in our house. They were quick, fast and professional. I was super concerned about the issue because I was 6 months pregnant and wanted to be sure I didn't have a lingering mold issue in my house. Paul, who came over for the estimate, also helped me put my screen door back on its track! I'd highly recommend them if you need to remediate any issues at your home!

Very quick to respond to flooding issue. Eric has been wonderful to deal with. Kept me in the know all everything that was going on.

A big Thank You to Paul and Crew of SERVPRO. The organization that I represent had undertaken a major remodel project and we quickly were slowed down when mold was detected. SERVPRO was contracted to remediate the fungus and get us an "all clear" signal so we could progress with our remodel. The SERVPRO group keep me in the loop the entire project and finished the job 2 days ahead of schedule. I would recommend them for any job. Thanks again Paul and Crew.

Very Professional and explained the process thoroughly.

I had extended water damage at our commercial office building after a storm tore off some of the roof. I called SERVPRO first thing on a Saturday morning and the crew was here within an hour of the call. They did an AWESOME job making it easier to handle the situation. Since then Paul has stayed in contact with us. Our little community was affected by recent flooding and he brought up a pallet of water to hand out to our patrons. Paul and SERVPRO goes over and beyond the call of duty. Even though I hope I don't ever need their services again, I would definitely use them again. Thumbs up to a terrific company that should be modeled after. THANK YOU FROM THE BOTTOM OF MY HEART!!!

Paul and all the guys at SERVPRO are FANTASTIC. No matter how big or small the project, they do PHENOMENAL. We couldn't be happier with their quality, timeliness and professionalism. Seriously. I'd give them 10 stars if I could GREAT JOB.

In the midst of a big storm aftermath when I’m sure the phone were ringing off the hook, Paul and SERVPRO saved the day for me! Thanks for being so fast. Amazing customer service.

We used SERVPRO for a recent flood we had in our kitchen and basement. Jake M was great, he was very helpful and knowledgeable about all our issues. We would use them again if the need arises.

I called SERVPRO last Wednesday at 7:50 am for water damage from my ice maker & they were at my house by 9:15. Erick was calm, professional & so knowledgeable. He explained the reasons for everything they did & I felt very comfortable with his advice. He explained all the computer paperwork thoroughly. Jake came daily after that to monitor the dryness & humidity levels of my house. He always called ahead to tell me a precise time that he would arrive, answered all my questions & really went above & beyond. I would call them again in a heartbeat & can't rate them highly enough!

Fantastic people who do a very unpleasant job do it well and never complains. I worked with these guys for a little over 2 weeks and you'll never find a better bunch of guys. Looking forward to working with them again.

Called them with a flooded basement and they were out the same day to help get it all taken care of! Very competent and pleasant to work with. Making a very stressful situation easier to handle. This was not something covered by insurance and I thought the prices were extremely fair.

My mom had a sewer backup in her basement. SERVPRO was there within a few hours, came the next day to meet with the insurance adjuster, and started cleanup immediately. The process took several days. Everyone was very professional, polite, on time. and knowledgeable. Very easy to work with and accommodating. Awesome company!! Thank you to Andy, William, Tony, Terry, Matt, and Drew.

We used SERVPRO because they were an accredited provider of our insurance company...an arranged marriage so to speak. We had water damage on the main level and finished basement, requiring remediation of drywall, insulation, hardwood floors and carpet. The crew was professional and answered all questions. Eric Rice was our tech. When the plumber came out to fix the leak, the fix didn't work. It was Eric that noticed the issue, brought it to our attention and prevented further loss and extension of the repair process. Fortunately, we got a second plumber to come out and the leak was fixed...but it was Eric that caught it.

Eric was very professional! He did a fantastic job making sure my house is ready for spring. Thanks to Eric, my Air ducts are clean and mold free. I highly recommend this company.

Our office had a serious issue when the sewer line backed up. We contacted Paul Goode and he had our office cleaned up and ready for business in no time! The carpets looked much better than they did before the sewer back up. They will be our FIRST call from here forward!

Thank you so much to Paul, Drew, and all the folks at SERVPRO! Had an issue with our dog marking our mattress... These guys came in nearly as soon as I'd called, quoted a very reasonable price, and within a matter of only a few days, despite being very busy, cleaned the mattress! It's "Like it never even happened." Love these guys, and would gladly recommend them and/or use them again!

Hired them to do flooring work on my bathroom. Needed old vinyl flooring removed from basement concrete bathroom. James and Jake showed up on time and completed the job within few hours. They were neat and professional. Definitely would do business with again! Thanks!

What a wonderful and friendly company! Keep up the great work. Highly recommend :)    

Thank you so much SERVPRO! Paul and Eric are great! They took care of mold remediation for me at my home. Very professional, and took great care of us. I would recommend using any of their services! 

They are awesome! Fantastic service! Cannot overstate how much they helped me. A tenant trashed my home. One call to SERVPRO relieved my fears. My call was answered before second ring and quickly referred to Operations Manager Drew. His interview was polite, compassionate, and professional. I have long known they are the only Leavenworth company specializing in disaster restoration. Glad they do tenant disasters as well.

We received the following letter yesterday:

SERVPRO Management,

I am writing to let you know that the technician that came to repair our water damage was absolutely wonderful! We enjoyed Jake and he was very personable and knowledgeable about his job. He was courteous and explained everything he was doing. He put us at ease in a stressful time for us. I just wanted to let you know you should be proud to employ such a great young man. He went above and beyond and if we ever need this type of service again he will be the reason we use your company.


I recommend James and Mary. They were on time and very professional. I was able to joke with them and have a great experience. I would recommend them to everybody. I am on a fixed income and they worked with me. Thank you for your service!

Everything was explained in clear and easily understood terms. Response time was excellent. I would recommend SERVPRO without hesitation. James Jones was particularly noteworthy.

Eric was as nice as he could be. All of the workers did a great job too. They showed patience when I asked a few of the questions 100x's or more! Good job!!!

Eric and James were very professional and courteous and did a fantastic job with my duct cleaning. I could not be happier with the job they did.

Eric was awesome! He worked really hard and did a wonderful job!

Jake, John and Tyler did a great job, especially Jake the crew chief. Good communication to coordinate our schedules, and really went the extra mile.

The team was forthcoming and helpful during a stressful process. Work was completed quickly and efficiently.

This is the 2nd time within a 2yr period of time that we have been hit by a sewer back up/flood. :/  After hiring SERVPRO the 1st time I only wanted SERVPRO to do the job a 2nd time. I was MOST impressed with Jake Mitchell....He is one of the most professional young men that I've ever met. I commend you for his representation of your company! He really makes you look good. Also.... A shout out to Emma who came out on the last day to help Jake with the final sanitation :-) she can do the work of four men! Love her to! Thank you again for living up to your name "SERVPRO" definitely out shines the rest!!! Bless you guys 

A testimonial received from a fire damage loss:

They did a very good job and were very courteous. Thanks so much!

Your prompt reply and immediate ability to provide service was fantastic and greatly appreciated!

I am so pleased with your services. You did everything you said you would do. Thank you so much!

These folks are at our home now cleaning up mold and wet sheet rock after a leak. They are so professional and reliable! Mary will give you the best hug as they carry all your favorite items to be dumped. Wonderful folks!

In February a city pipe collapsed and the sewer backed up into my basement.  I had purchased the sewer insurance through BPU, but they were no help whatsoever (another story).  BPU ended up coming to the house and clearing out the pipes, but my basement carpet and walls had suffered severe water and sewage damage.  I was told the city (KCK) would pay for the repairs, but I was on my own with the clean up.  I called SERVPRO the next morning, and they sent someone out to check out the damage.  He contacted a crew that was in the field, and they came by to start work.  They were courteous and very professional.  I was especially impressed with Jake Mitchell.  His knowledge and expertise were extensive, and he took the time to give me some advice on how to prevent further back ups, as well as additional clean up advice.  They cleaned up the mess and removed all the damaged items.  They were also extremely patient and understanding regarding payment.  The City and BPU insurance ultimately paid for the damage, but SERVPRO worked with me on their end so I didn't have to take out a loan to make sure they got paid.  The service isn't cheap, but they did a great job and made my home livable again.  I would recommend them to anyone.

We had a house fire in January 2017. I called insurance immediately and then SERVPRO. Within a few hours, they had the house mapped, a plan with the insurance company, and went over everything with us. They helped us with many tips on documentation, pictures, and kept us up to date on all progress. Their crew was professional, respectful and prompt. Everything they said they would do, they did. If it wasn't something on their list, they helped us get it done. Our insurance company was happy we chose them, and so are we.

From a customer that had a water damage in their home:

Very couteous; excellent customer service! I truly felt like customer satisfaction was at the top of your list.  

Did good work in a timely manner!!

This is a wonderful service. This was a stressful situation but awesome Jake and his crew did everything in their power to alleviate all my worries and concerns. It was such a positive experience and I would highly recommend SERVPRO and especially adorable rock star Jake.

Thank you for your work on our project. We appreciate your services and thoughtfulness very much.

Having known the owners of SERVPRO of Leavenworth & NW Wyandotte Counties for almost a year now, I couldn't think of trusting my home and valuables to any other company. SERVPRO is the way to go!!!

Dan and his entire team exceeded all expectations. Great Job Thanks !!!!

My Compliments on such a well-trained crew at SERVPRO. Your guys came into the branch and went right to work setting up the necessary equipment to remove the water and clean up the mess created by the break in the sprinkler system. With all the chaos in the branch they were very attentive to the staff and customers, making sure to take care of the situation at hand while remaining "out of the way".

Donna Verdejo, District Manager, VP, Kansas District

We came home to water raining down on our first floor entryway from a burst pipe on our second floor. Water soaked through our hardwood floor, ceiling, walls and carpet. SERVPRO dried our home and saved our carpet, hardwood floors, and the majority of our walls and woodwork. SERVPRO’s experienced team kept our disaster from being much worse. I felt assured that my home was in hands I could trust.

Once I understood the process I was very pleased. I would definitely recommend SERVPRO to friends and family.

I experienced the greatest tragedy of my life. We needed someone to clean up afterwards. A friend recommended SERVPRO because another company quoted a ridiculous amount of money for cleaning up. A SERVPRO representative arrived at the house, after hours, to evaluate the situation. Not only was he compassionate, but also professional and honest. He did not try to take advantage of us. I can say honestly, I do not know what we would have done had SERVPRO, not helped us through the process.

SERVPRO has exceeded my expectations today with the expertise and advice regarding a potentially tricky mold situation with a front loading washer. I was impressed with the customer quality of care shown to me on something as simple as an inquiry. As a healthcare professional mitigating infection control issues are something we do every day. To see an industry professional deliver expertise of subject matter so professionally so that my concerns were addressed in detail was beyond impressive.

We were very satisfied with SERVPRO and the personnel who performed the services. Thank you.